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Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Service Engineer EA

AdCode:  14888
City: 
Custom Field 3:  Permanent
Custom Field 4:  Full Time
Custom Field 2:  Sales & Customer Service
Company:  Festo Vietnam

Service Engineer is responsible for providing technical support, commissioning, troubleshooting, maintenance, and after-sales service for industrial automation systems. This role focuses on servo drives, servo motors, PLC-based control systems, motion control applications, and industrial networking solutions.

The position requires strong hands-on engineering skills, a customer-centric mindset, and the ability to diagnose and resolve complex automation issues in manufacturing environments to ensure maximum system uptime and customer satisfaction.

 

KEY RESPONSIBILITIES

Impact on Business 

Technical Service & Support

• Perform installation, commissioning, and startup of industrial automation systems.
• Diagnose and resolve issues related to servo drives, servo motors, PLCs, HMIs, motion control systems, and industrial networks.
• Conduct preventive maintenance and system health checks to ensure optimal performance.
• Analyze machine performance and recommend improvements to enhance reliability and productivity.
• Provide technical support to customers both remotely and on-site.

Motion Control & Servo Systems

• Configure, tune, and optimize servo drive and motion systems.
• Troubleshoot issues related to positioning accuracy, synchronization, and system dynamics.
• Analyze closed-loop control performance and optimize motion profiles.
• Support and maintain multi-axis motion control applications.

PLC & Automation Systems

• Diagnose and resolve PLC hardware and software issues.
• Review and modify PLC programs when necessary to improve system performance.
• Support integration between PLCs, servo systems, sensors, vision systems, and other field devices.
• Troubleshoot industrial communication protocols such as Ethernet/IP, Profinet, EtherCAT, Modbus TCP, and IO-Link.

Customer Engagement

• Provide professional technical consultation and recommend suitable solutions to customers.
• Prepare service reports, root cause analysis, and corrective action documentation.
• Deliver customer training on system operation, maintenance, and troubleshooting.
• Build and maintain strong relationships, acting as a trusted technical advisor.

Continuous Improvement

• Document service cases and maintain a knowledge base of technical solutions.
• Share technical knowledge and best practices with service and sales teams.
• Support product evaluations, proof-of-concept testing, and pilot implementations.
• Stay up to date with emerging automation technologies and industry developments.

Communication with internal and/or external Customers, Suppliers as well as Third Parties 

• Fluency in English is mandatory, with the ability to communicate effectively with regional support teams, international customers, machine builders, and global product specialists.
• Capable of conducting technical discussions, troubleshooting sessions, customer presentations, and training programs in English.
• Able to prepare professional service reports, root cause analyses, technical documentation, and email correspondence in English.
• Proficiency in Vietnamese is required to support local customers and ensure effective coordination.

Innovation and Change 

• Identify failures, perform root cause analysis, propose appropriate corrective actions, and implement improvement measures for Festo products.
• Develop, maintain, and execute test scenarios and simulations (after-sales) in the Festo Experience Center.
• Proactively identify opportunities for process improvements and recommend necessary changes to enhance efficiency and effectiveness.
 

REQUIREMENTS

Educational Background 

Bachelor’s Degree in:

  • Mechatronics Engineering
  • Electrical Engineering
  • Electronics Engineering
  • Automation and Control Engineering
  • Mechanical Engineering (with strong automation background)

Degree from a reputable university with strong engineering fundamentals.

Experience Requirements Preferred

  • Experience supporting manufacturing industries such as:
    • Electronics
    • Automotive
    • Packaging
    • Food & Beverage
    • Logistics Automation
    • Semiconductor

Advantageous Experience

  • Commissioning complex machinery
  • Multi-axis servo systems
  • Robot integration
  • Machine builder or OEM support
  • Customer-facing service role

Personal Competencies

  • Strong analytical and troubleshooting mindset
  • Excellent communication and interpersonal skills
  • Customer-oriented attitude
  • Self-driven and capable of working independently
  • Ability to manage multiple service cases simultaneously
  • Willingness to travel within Vietnam and occasionally within Southeast Asia
  • Strong sense of ownership and accountability

 

Country: Vietnam (VN)

Location: Ha Noi

Company: Festo Co. Ltd. 

Your global benefits at a glance:

We look forward to your application and to getting to know you!

Apply now »