Key Account Manager

Responsible for customers’ development with an assigned customer portfolio, from customer acquisition to protect with the target to achieve a set sales target turnover, increase share of wallet and customers’ satisfaction. Working predominantly virtually with available digital tools, to establish customer relations, build trust, improve understanding of the customer buying center and orchestrating a team of supporting parties to meet customer needs, considering the cost-efficient and effectiveness ratio.

Key Accountabilities

Impact on Business

• Sales responsibility for development of a predefined customer portfolio and maintain excellent customer relationships
• Selling of products through regular virtual visits, utilizing video/telephone or emails, to enrich turnover/market share
• Is primarily responsible for achieving the previously agreed targets, turnover, profitable growth and TCO elements for the customer
• Build trust and develop in-depth understanding of customer’s profile, applications, needs, and requirements.
• Assess of customer needs and presents the features and benefits of product/service offerings to existing/new customers
• Develop necessary levels of knowledge regarding decision makers and requirement of focus customers
• Achieve milestone targets with customers
• Ensures that the customer data are correct and kept up-to-date in the information systems used by Festo
• Engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business
• Provides reports on all relevant activities and developments relating to its customer groups
• Develop proactive action plans on the defined KPIs and targets, in consultation with his/ her direct manager
• Live Team Selling by pulling in required resources to win additional business
• Performance any assigned tasks from time to time.

Innovation and Change

• Development of competitive advantage with focus on process efficiency and customer benefits.
• Identify and verify future trends of customers and secure the transfer of information to the company.
• Support the market development through identification of additional business opportunities

Communication with internal and/or external Customers, Suppliers as well as Third Parties

• Act with customers and identifies key decision makers and influencers on customer side
• Represent the brand at the point of customer contact
• Maintains personal and written contacts with customers and prospects
• Negotiates contracts for relevant customers
• Internal communication (Sales team, Technical Service, Service Hub) for general coordination of interdepartmental issues and about customer needs.

Educational Background

• Education (bachelor’s degree) preferred in technical engineering (Mechatronics, Electrical, Mechanical)
• Office, SAP, internal Sales platforms
• In English and respective local language skills

Professional Knowledge and Experiences

• 3 - 4years of relevant business experience necessary.
• Strong performance and problem-solving orientation
• Openness and Flexibility
• Orientated and analytically strong
• Ability to work under pressure and multitasking

 You can expect the following with us:

• The good feeling working for a family-owned company with a safe and solid financial basis
• Freedom to explore, innovate and realise your own ideas
• Competitive compensation with attractive perks and other benefits
• Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
• Lifelong learning with great conditions for individual further development
• Flexible working models depending on the respective workplace for a good balance of work and private life
• Highly modern working environment, infrastructure and communication technologies
• Great family and health services for your well-being

You can find more information about our benefits and Festo as an employer here.

Contact person: Liza (Liza) Mok, +60(3)61441-129

Reference code: 12128