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Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Product Support Engineer

AdCode:  13641
City: 
Custom Field 3:  Permanent
Custom Field 4: 
Custom Field 2:  Sales & Customer Service
Company:  Festo Vietnam

Key Responsible

First customer touch point in technical sales. Responsible for pre-sales and post-sales technical inquiries for both internal and external customers, response to technical inquiries, provide remote/on-site technical support and distribute technical inquiries to respective case owners.

RESPONSIBILITY

Impact on Business

  • Respond to customers’ technical inquiries and ensured adherence to the agreed target setting
  • Distribution of technical inquiries to respective case owners based on customer value, technical inquiries type, and knowledge level needed
  • Responsible for carrying out technical consultation and service jobs depending on qualification (remotely and/or on-site) 

       . Troubleshooting of Festo products in customer application

       . Commissioning of systems with Festo products

       . Inspection of Festo products in customer application

       . Energy saving services

       . And other services in service catalogue

  • Flexibility in working time
  • To perform any ad hoc tasks been assigned by Line Manager from time to time

Innovation and Change

  • Provide feedback on the effectiveness of the shared service
  • To observe any of potential of process change oportunity

 

Communication with internal and/or external Customers, Suppliers as well as Third Parties

  • Working closely with shared services to answer customers’ technical inquiries
  • Working closely with shared services to convert 3rd party products to Festo products
  • Assign task to Shared Services team for defined customer group and/or specific task
  • Forwarding inquiry with higher knowledge level requirement to Product Support Specialist when higher knowledge level is necessary
  • Forwarding service job to Service Engineer when on-site service is necessary

QUALIFICATION & REQUIREMENTS:

  • Bachelor’s Degree in Mechatronic or Electrical. 
  • Diploma can be considered based on work experience, preferred with software/ mechatronic/ electrical background
  • Minimum 1-2 years of Industrial Automation experience
  • Knowledge in electric automation and software programming is a must
  • Knowledge in pneumatic automation is good but not mandatory
  • Experience in Control system, PLC programming, sensors, motor controller, servo motor, and/or remote IO, and
  • Good knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves
  • Customer service oriented
  • Good interpersonal and communication skills
  • Good spoken and written in English
  • Strong performance and problem-solving orientation
  • Openness and Flexibility
  • Pro-Active attitude
  • Highly organized, even in a scale-up environment
  • Result-driven and self-motivated
  • Experience in direct handling of customers, ideal in a virtual/digital environment

Your benefits at a glance:

We look forward to your application and to getting to know you!

Apply now »