Service Engineer

Responsible to carry out service jobs remotely and/or at customer’s site. Responsible for failure identification and root cause analysis on technical complaint.

Key Accountabilities

Impact on Business

• Responsible for carrying out service jobs depending on qualification (remotely and/or on-site)

o Troubleshooting of Festo products in customer application

o System installation and/or coordination of system installation

o Commissioning of systems with Festo products

o Inspection of Festo products in customer application

o Maintenance of Festo products in customer application

o Energy saving services

o Product repairs

o Programming services of Festo PLC

o Optimization/modernization of systems

o Customer-specific workshops

o And other services in service catalogue

• Documentation and reporting of service activities
• Respond to customers’ technical inquiries and ensured adherence to the agreed target setting
• Supports Sales Engineer, including site visit, in defining the right price and conditions for a service
• Transferring of expert knowledge to internal and external Festo thru training, application note, demo product or other method
• To perform any ad hoc tasks been assigned by Line Manager from time to time

Innovation and Change

• Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
• Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center
• To observe any potential of process change opportunity

Communication with internal and/or external Customers, Suppliers as well as Third Parties

• Case escalation to Product Support if problem solving is not possible

Educational Background

• Bachelor’s Degree in Mechatronic or Electrical
• Master’s Degree in Mechatronic or Electrical, but not mandatory
• Diploma can be considered based on work experience

Professional Knowledge and Experiences

• 3 - 4 years of Industrial Automations experience necessary.

Extended Knowledge and Experience:

• Customer service oriented
• Good interpersonal and communication skills
• Good spoken and written in English
• Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO, and
• Knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves

 You can expect the following with us:

• The good feeling working for a family-owned company with a safe and solid financial basis
• Freedom to explore, innovate and realise your own ideas
• Competitive compensation with attractive perks and other benefits
• Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
• Lifelong learning with great conditions for individual further development
• Flexible working models depending on the respective workplace for a good balance of work and private life
• Highly modern working environment, infrastructure and communication technologies
• Great family and health services for your well-being

You can find more information about our benefits and Festo as an employer here.

Contact person: Liza (Liza) Mok, +60(3)61441-129

Reference code: 12155