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Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Technical Support Intern

AdCode:  14473
City:  Mississauga, ON
Custom Field 3:  Internship
Custom Field 4:  Full Time
Custom Field 2:  Sales & Customer Service
Company:  Festo Inc.

Technical Support Agent (Co-Op)
Mississauga, Ontario


Reports to:   Manager – TSNAM (Technical Support North America)

 

Summary:   The Technical Support Agent (Co-Op) serves as the main go-to individual for Customer Solutions inquiries and complaint processes from internal and external users. The Technical Support Co-Op Agent also liaises with HQ to obtain technical information on Festo products and Quality team to resolve technical complaints and repair issues.


Location:  Mississauga Head Office

 

Responsibilities:

  • Responds to certain types of technical questions from Sales reps and customers in a timely manner (CS inquiries and technical ICM’s)
  • Corresponds with Technical Support HQ in Germany to obtain updated technical information
  • Corresponds with the quality teams in US and CA to resolve technical questions and repair ICM’s
  • Maintains the accuracy of the technical information library on Festo products  
  • Processes and monitors complaints regarding our products with the Quality department in Germany
  • Prepares and delivers technical training material for our inside and outside sales staff
  • Provides website navigation support to customers and sales reps
  • Serves as a back - up for the Contact Centre agents, upon request
  • Completes all necessary follow-up and administrative tasks required
  • Participates in special projects and other duties, as required

 

Minimum Requirements:

  • Currently enrolled in a technical-related field; Electro-mechanical technician/technologist preferred
  • Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
  • Highly attentive to detail and fact-finding as to ensure accuracy of reporting
  • Extremely well organized and resourceful with the ability to prioritize urgent tasks
  • Ability to interpret customers issues to produce quick, effective results
  • Works well under pressure and through ambiguity with problem solving mindset
  • Intermediate skill level in Microsoft Word, Excel, and Outlook
  • Ability to work independently with minimal supervision
  • Possesses a positive, team player attitude
  • Hands-on experience with SAP is considered an asset
  • Bilingualism in French and English or Spanish and English is considered an asset
  • Required to work varying shifts including evening, weekends and statutory holidays when requested

 

This is a summary of the position profile only, and is intended to summarize the position requirements.

Salary range per hour:  $20 - $22

 

FESTO INC. IS COMMITTED TO ENSURING EQUAL EMPLOYMENT OPPORTUNITY. ALL EMPLOYMENT DECISIONS, POLICIES AND PRACTICES ARE IN ACCORDANCE WITH APPLICABLE FEDERAL AND PROVINCIAL EMPLOYMENT LAWS. 

 

Reference code: 14473

IPE Level: F4-II 

Country: Canada (CA) 

City: Mississauga, Explorer Drv. 5300 

Company: Festo Inc. 

Hiring Manager: Victor Catalan

Department: RN-CANEF - CIC - Technical Support, RN-CANEF

HR contact person: Maria Vicuna, hr.resources.ca@festo.com

Your benefits at a glance:

We look forward to your application and to getting to know you!

Apply now »