Sales Support Administrator

Date: 7 Apr 2024

Location: Mason, US, 45039

Company: Festo SE & Co. KG

Founded in 1925, Festo Corporation is the leading worldwide supplier of automation technology and the performance leader in industrial training and education programs.  For many years Festo has been providing impetus for factory automation and offers a wide product and service portfolio – from individual components to complex customized solutions and system. As a family-owned company, we act from a holistic perspective. We take responsibility for our actions globally and locally, we want to contribute to the quality of life and conservation of resources where we operate with new technologies, knowledge and education.


At Festo, we hire people who continuously live our five core Values:

  • We are Ambitious
  • We are Determined
  • We are Visionary
  • We Value Each Other
  • We are Dependable


Summary of job contents
The Sales Support Administrator provides support to assigned sales organization members to fill sales order processes
and also provide the same functions to a group of assigned customers directly.

Key accountabilities

  • Provides sales support to 2-3 District Sales managers and Industry Segment Managers
  • Provides sales support to a minimum of 15 Industry Segment Specialists, Industry Segments Engineers and Sales Engineers
  • Provides direct sales support to up to 5 customer directly
  • Supports the function of a local sales office in clerical duties, requisitions, receptionist activities and related duties
  • Provides back-up to other members of Sales Support Group or other departments as required
  • May be assigned specific process roles such as, but not limited to, SAP Key User, OLS Key User, OSP Key User, SFA Key User, POS entry or other roles.
  • Other tasks and responsibilities may be assigned as required


Core dimensions

  • Thorough knowledge of all Sales related ISO procedures and follows these procedures in supporting Managers, Sales and Customers including, but not limited to: quoting, order entry, complaint processing, order tracking, time keeping, report generation, meeting arrangements.
  • Professional and courteous in all manners of communication with internal and external customers.
  • Proactive in meeting internal and external customer needs.



  • English language
  • Computer literate, SAP, Microsoft Office


Knowledge & Experience

  • HS Diploma plus 2-year degree of equivalent experience
  • Three years in an office or customer service environment
  • SAP, sales processes experience
  • Special experience in business operating systems, logistics, and order management
  • Excellent knowledge of sales order processes and SAP or equivalent business operating system



Festo Corporation offers a robust benefits package, which is designed to help you and your dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more.


You can expect the following with us:

  • The good feeling working for a family-owned company with a safe and solid financial basis
  • Freedom to explore, innovate and realise your own ideas
  • Competitive compensation with attractive perks and other benefits
  • Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
  • Lifelong learning with great conditions for individual further development
  • Flexible working models depending on the respective workplace for a good balance of work and private life
  • Highly modern working environment, infrastructure and communication technologies
  • Great family and health services for your well-being

You can find more information about our benefits and Festo as an employer here.

Reference code: 11226

Nearest Major Market: Cincinnati