Sales & Logistics Support Specialist

Summary of job contents

 This position supports Didactic business through customer data management and order fullfillment support.  Some main components of the job include the following: 

• Managing customer information for our Industrial Workforce Development (IWD) business; creating, updating, and inactivating customers in the ERP system.
• Creating quotation documents for the IWD Business in the ERP system; may specify the right training product requested by the customer and offer it with a proper price.
• Receiving purchase orders and enter sales orders into our ERP system directly from customers, dealers and Regional Center personnel; may verify order specifications and sales requirements and provide sales order related information to customers and dealers.
• Operating the order fulfillment process in the IWD business, from the enrollment of the participants to request for invoice to Finance.
• Managing and operating the logistic process for the training required equipment for trainings offsite to include shipping, receiving, storing, and replacing damaged components; should be able to prepare the delivery documents and receiving documents in the ERP system.

Key accountabilities

• Receives request to create, modify and inactivate customers in the ERP Master Data.
• Evaluate the customer data to avoid problems in the Customer Master Data.
• Operates the ERP system to create, change or inactivate customer information.
• Receive requests for quotation and create the document in the ERP system.
• Receives, reviews inquiries for Sales Orders, Sales Order Status and Delivery Status.
• Interacts directly with Sales District Managers, Regional Contact Center and other Festo employees with inquiries on status of orders, shipping information and follow-up.
• Expedite orders and assists in resolving problems.
• Receives incoming calls, e-mails and other modes of communication and takes accurate messages and routes information to appropriate personnel and follows-up as necessary.
• Other tasks and responsibilities may be assigned as required.

Knowledge and Experience

• Festo SAP SD and Customer Master Data Modules a plus.
• Excellent Communication Skills, both written and oral.
• MS Office proficiency.
• Conflict solving skills.
• Ability to lift up to 30 lbs. 

Benefits

Festo Corporation offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more.

Festo is an equal opportunity employer.  We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.