Quality Manager - Industry

Role Summary

The Quality Manager Industry is responsible for developing and continuously improving customer experiences with Festo while contributing to strengthening global quality standards. All quality-related topics, guidelines, and procedures are implemented to fully comply with customer requirements, applicable standards, and legal regulations within the various industrial sectors.

The Quality Manager Industry ensures the maintenance and ongoing improvement of product and process quality.  The candidate understands the industry-specific requirements and needs and integrate these into Festo to guarantee preventive quality measures. Learnings from complaints are used to derive insights that support the proactive application of quality management for the benefit of the customer.

The role is based in USA and executes local quality assurance, regulatory compliance and continuous improvement activities, but is managed both disciplinarily and professionally by the headquarters. The position acts as the primary quality liaison between customers, local operations, and headquarters.

Responsibilities

Industry Focus Quality Management

• Ensuring the development, implementation, and continuous improvement of quality standards in the industrial sector with focus on Semicon Industry and life science industry, taking into account customer requirements, applicable standards, and legal regulations
• Proactive identification, analysis, and sustainable resolution of quality issues, considering cost-effectiveness and customer satisfaction
• Implementation and management of quality management measures and standards in the industrial sector
• Representing customer requirements within the company and ensuring their implementation
• Translate HQ quality objectives into local targets and annual plans
• Act as the local champion for associated global quality initiatives, ensuring timely adoption and local adaptation where necessary
• Controlling and reporting of quality KPIs and customer satisfaction in the industrial sector and defined SKA, where possible

Customer Focus

• Represents the needs of SKAs internally, primarily process-oriented
• Direct customer contact in case of quality escalations for individual SKAs is possible after coordinators with the GKAM
• Reviews quality-specific customer requirements that cannot be ensured by the standard and drives internal implementation to meet these requirements

Project and Process Management

• Project management for major quality issues (partly involving direct customer contact)
• Leads global improvement projects to increase customer satisfaction, improve quality, and optimize processes, including process definition
• Promotes improvement processes (CIP, Six Sigma) to sustainably enhance efficiency and quality (process, customer satisfaction, errors)

Knowledge, Skills, and Experience

• Successfully completed degree in Mechatronics, Electrical Engineering, Mechanical Engineering, or a comparable advanced technical qualification
• Solid knowledge in quality management, e.g., through advanced studies in quality management, training as a quality manager, or similar
• Experience with all common quality techniques (Six Sigma, CAPA, 7 Tools, 8D, etc.)
• Several years of experience (minimum 2 years) in quality management and/or
• Several years of experience (minimum 2 years) in direct customer contact in sales or consulting of complex products and systems in automation technology and in managing key accounts

• Knowledge of quality management systems, and their application in an industrial environment (Focus on Semicon, AMI or Lifetech)
• Ability to optimize processes as well as conduct audits and root cause analyses using methods such as Six Sigma, SPC, and FMEA
• Project management skills for planning and implementing quality initiatives
• Industry and production technology expertise for thorough analysis and evaluation of production processes and technologies
• Communication skills to conduct training, provide feedback, and communicate effectively with customers and internal stakeholders
• Ensuring quality and customer satisfaction in the industrial environment
• managing and implementing quality management measures to meet company and customer requirements
• Responsibility for the quality and completeness of audit-relevant documentation and its database
• Responsibility for identifying and sustainably resolving customer issues in the quality area

Benefits:

Festo Corporation offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more.

Festo is an equal opportunity employer.  We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.