Commercial Care Agent

Overview
Commercial Care Agent to enhance our key customer satisfaction by providing exceptional support and ensuring all requests are efficiently managed. 
This role involves close collaboration with the Care team and Commercial Excellence Manager to investigate processes, identify optimal solutions, and deliver superior services to our important customers. 
The Commercial Care Agent will also play a crucial role in guiding smart customers and unassigned clients towards future-oriented channels.

Key Responsibilities

Manage inbound customer calls with professionalism and efficiency.
Develop and execute proactive call-back plans to update customers on pending issues and delivery changes.
Implement effective problem-solving strategies to increase customer resolution rates.
Communicate delivery delays to key accounts and strategize suitable solutions in accordance with company processes.
Identify and address issues for important customers, offering appropriate solutions within established guidelines.
Guide smart customers and unassigned clients towards utilizing future-oriented service channels
Provide dedicated support to online sales customers
Collaborate cross-functionally with Sales, Technical Sales, and other departments to optimize service delivery for key customers
Continuously improve performance through coaching sessions and adherence to personal development plans
Improve knowledge in processes, products, and systems. 
Execute ad hoc tasks as assigned by line management.

Qualifications & Requirements

Bachelor's degree in a relevant field.
Minimum 2 years of experience in a similar business role or customer service related. 
Excellent verbal and written communication skills in English.
Demonstrated ability to deliver results efficiently and prioritize tasks effectively.
Strong problem-solving skills with a focus on issue identification and resolution.
Proven team player with collaborative work ethic.
Proficiency in SAP ERP, CRM, and Microsoft Office Suite.
Service-oriented mindset with a passion for delivering outstanding customer experiences.

 
Reference code: 12385

IPE Level: F4-II 

Country: Thailand (TH)

Location: Khannayao

Company: Festo Ltd. 

Hiring Manager: Norshita Tok

Department:S6-TTFI - Care Agent Important, S6-TTFI

HR contact person: Jitta Imvittaya, +66(2)0923-789