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We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality – because innovation requires freedom and security. We need you. Apply now and keep the world moving.

Care Agent - Strategic

Job Description:

  • Engage with key clients across SEA, providing expert assistance on products, deliveries, and order inquiries.
  • Answer calls from our regional network of Strategic Customers and Automation Sales Engineers (ASE). 
  • Efficiently resolve complaints from our valued clientele.
  • Take initiative in proactively updating regional customers about any order-related issues.
  • Skillfully escalate complex matters to the appropriate specialized teams.
  • Process essential documents Monitor for our customers.
  • Drive continuous improvement by enhancing customer-facing processes for the region.
  • Address general and basic technical questions with confidence and accuracy.
  • Contribute to additional projects as assigned by the line manager.
     

Qualifications:

  • Thai national with excellent English communication skills (both verbal and written).
  • Bachelor's degree in a relevant field.
  • Prior customer service experience is beneficial, but we also welcome ambitious fresh graduates.
  • Proficiency in MS Office, SAP, and CRM systems.
  • Outstanding interpersonal and communication abilities.
  • Strong service-oriented mindset with self-motivation and drive.

 
Reference code: 12463

IPE Level: F3-II 

Country: Thailand (TH)

Location: Khannayao

Company: Festo Ltd. 

Hiring Manager: Poh Ling New

Department:S6-TTFS - Care Agent Strategic, S6-TTFS

HR contact person: Jitta Imvittaya, +66(2)0923-789
Company:  Festo Ltd.
Location: 

Khannayao, TH, 10230

We look forward to your application!

Apply now »