Application Engineer - Livermore, CA

Founded in 1925, Festo Corporation is the leading worldwide supplier of automation technology and the performance leader in industrial training and education programs.  For many years Festo has been providing impetus for factory automation and offers a wide product and service portfolio – from individual components to complex customized solutions and system. As a family-owned company, we act from a holistic perspective. We take responsibility for our actions globally and locally, we want to contribute to the quality of life and conservation of resources where we operate with new technologies, knowledge and education.

At Festo, we hire people who continuously live our five core Values:

• We are Ambitious

• We are Determined

• We are Visionary

• We Value Each Other

• We are Dependable

Purpose/Mission:

The Applications Engineer (AE) (Level II) provides engineering, product and application support, which includes engineering input for modifications to standard products to work in the customer’s application, as well as, conceptual proposals of machine design in the pre-sales phase, taking commercial considerations fully into account when proposing solutions. Additionally, AEs provide training and technical sales support. In this customer facing role, AEs are expected to spend 50% to 75% of their time visiting customers and making sales calls with Sales Representatives. AE’s provide commissioning services for new installations and conduct service calls until service department is staffed.

Impact on Business:

• Provides technical support to sales and customers on specific applications and production processes in factory and process automation in addition to specific industry segments.

• Focus on commercial and technical feasibility of proposals, based on technical and application knowledge for the corresponding Industry/Technology Segment.

• Proposes customer specific solutions, in accordance with industry practices or specific customer specifications

• Responsible for specification lists for the specific industry segments (e.g. Project Books*) Maintains files consisting of technical data, application examples, competitor info, test data and additional information as needed.

• Creates Requirement Specification together with the customer.

• During the pre-sales phase acts as interface between customer and all relevant departments within Festo, always in coordination with the sales engineer.

• Provides technical training and arranges knowledge transfer to the customer for the relevant products/applications.

• Supports and provides PMM with products/applications requirements as input for Product Development

• Supports in Question of Norms, regulations.

• Assists in the identification and winning of projects based on application /automation/sector competence.

• Knowledge Transfer for Multiplication of Solutions.

• May serve as mentor for less experienced AE’s

• May oversee installation and performs commissioning in alignment with specifications and requirements).

• AEs will troubleshoot system failures by reviewing and recommending redesigns of schematic diagrams, in coordination with Festo Engineering Department and may modify computer operating software programs from existing programs, or may be required to support the implementation of new operating software programs based on the direction of Festo Engineering Department or the customer’s specifications

• Support of product introduction (training support, e.g. onsite training during commissioning)

• Writing of bug/failure reports

• Travel will be required for business reasons such as, training, customer sites/visits or a company business event.

Innovation and Change:

• Identify standardized or custom applications and functional solutions and to develop application descriptions to fulfil the customer’s needs

• Discuss machine concepts to optimize machines, define specification and concept.

• Promote the use of new products and technologies that offer Festo greater competitive advantage.

• Drive the phase-out process by assisting in the transition of inactive products to newer products.

• Support the Product Segmentation Model through the selection of relevant products for solutions and actively give input to PMM for the program’s continue development.

Communication with internal and/or external Customers, Suppliers as well as Third Partie:

• Internal communication with the sales engineers and technicians (discussions about the solution, common interest). (frequent)

• Main interface to Project Engineer, CS and Product Market Management (further execution of the project). (frequent)

• Discussions with the customers about technical specifications. (continuous)

• Infrequent discussions with third party suppliers about technical specifications. (infrequent)

People Leadership:

• Participate in different projects, different number of people, different duration of the projects

• Support, follow up and influence of the team members

• Knowledge transfer to team members and colleagues

Key Performance Indicators:

• District or IS Sales Volume

• Customer Visits

• Close rate on CS projects

Educational Background:

• Bachelor’s Degree, preferably in electrical, mechatronics engineering or mechanical engineering OR

• 5 years of experience in this area

Professional Knowledge and Experience:

• 5-7 years of relevant business experience necessary.

• Fluent in English

• MS Office

• Experience in project engineering or a similar role desirable

• 2 years of experience in the industry segment a plus (OEM)

• Experience in:

Quick Search Plus

Festo Part Data Manager

Proficiency in:

Positioning Drives

HGO

CACOS

Part Data Manager

Fluid Draw

Benefits:

Festo Corporation offers a robust benefits package, which is designed to help you and your dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more.

You can expect the following with us:

• The good feeling working for a family-owned company with a safe and solid financial basis
• Freedom to explore, innovate and realise your own ideas
• Competitive compensation with attractive perks and other benefits
• Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
• Lifelong learning with great conditions for individual further development
• Flexible working models depending on the respective workplace for a good balance of work and private life
• Highly modern working environment, infrastructure and communication technologies
• Great family and health services for your well-being

You can find more information about our benefits and Festo as an employer here.

Reference code: 10967